Product Operations

User insights for smarter product decisions

Product operations teams depend on unitQ to turn user feedback into data they can use to align teams to make critical product improvements.

Get your unitQ Score

Get real-time insights on what your users are saying

User feedback is a crucial to improving your product, and unitQ makes it easy to get real-time, reliable feedback data:

Continuous

While NPS and app reviews provide snapshots in time, unitQ tells you what users are saying now.

Contextual

Product analytics tells you what users are doing, not why. unitQ pairs metrics with relevant original feedback.

On-demand

Research projects can take weeks – unitQ offers user insights instantly.

Reliable

Instead of manually analyzing ticket tags, let unitQ turn feedback into analyzable data.

Your single source of truth for product quality

Our AI-enabled platform consolidate feedback across channels, classifying it for each company into over 500 granular categories, so feedback can be rigorously analyzed. By turning unstructured feedback into concrete data, unitQ helps cross-functional teams align around impactful product opportunities so they can take action with confidence.

Post-launch monitoring

Keep a pulse on user reactions post-launch, so you can detect quality issues quickly. Create a custom Quality Monitor based on specific keywords – see all related feedback, volume over time, and set up real-time alerts in Slack or PagerDuty.

Actionable data you can trust

Replace one-off anecdotes with quantifiable data. Whether it’s usability issues or bug reports, easily see volume of feedback on specific topics and filter data by device, platform, geo, language, time frame, and more.

Feedback at your fingertips

Need insights on a new market or feature? Instead of asking your support team, find the tickets you need in seconds. unitQ translates feedback from 70+ languages and consolidates it across channels into a searchable repository.

Prioritize with confidence

Our impact analysis estimates the effect of fixing specific issues on support tickets, app reviews, user sentiment, and your unitQ Score so your teams can take action on what matters.

Keep tabs on competitors

You focus on app store rankings but how do you compare on product quality? Our competition report benchmarks your company’s unitQ Score against that of competitors so you have the visibility you need to make strategic decisions.

The ultimate quality platform for your whole team

Teams sit in silos and rely on disparate sources of data to make decisions. unitQ helps break down walls between functions so teams can more easily collaborate, prioritize, and act.

For Support

All user feedback is automatically categorized and searchable from one place.

For Product Operations

Find and analyze user feedback to make better product decisions.

For Engineering

Get the data you need to detect, triage, and fix urgent quality issues faster.

Trusted by amazing companies

"We love unitQ Monitor! It used to take us so much time to identify and quantify issues. unitQ Monitor has really improved the workflow between our QA and Product teams, because we now have all the data we need to make decisions in real-time. Plus, it's great that we can now search everything from one place!"

Head of QA, LOVOO

Reduction in support ticket volumes

Read their story

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Getting started is easy

No SDK needed. Simply connect into your existing data sources.